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Frequently Asked Questions:

How long does it take for delivery?


When you put an order on our website, we receive a notification along with complete product details and quantity. We will make a call with in one working day OR same day in case order is placed within working hours for the day. We confirm your order and contact details over the call and once your order is confirmed, we arrange for a home delivery with in 5 working days.

How much do I have to pay for delivery?


We provide free delivery across Palampur, Dharmashala, Kangra, Nagrota and Baijnath. However for orders below Rs. 2000, shipping charges of Rs. 100/- are applicable.

How would I pay for the order?


Currently we have not activated payment gateway on our website and you can not make online payments. You need to pay 100% cash for order value on delivery.

How does Cash on Delivery (COD) work?


We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product.

Will I have to sign for my delivery?


Yes, you will be asked to sign product invoice, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage) and as per your requirements.

I need personal assistance with my order. Who can I contact?


Our customer service centre is happy to assist you with your order on + 91 9999362432 (10 AM - 7 PM)

I am having problems ordering through your website. What can I do?


Our website is best supported by Internet Explorer, Google Chrome and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on +91 9999362432 (10 AM - 7 PM).

Can I cancel an order?


Cancellations are allowed only till the item is shipped from our store. Please contact our customer service centre on +91 9999362432 (10 AM - 7 PM) to inform any cancellations.

Is there somewhere I can go to view the product prior to purchasing?


Yes, you can visit out stores situated in Palampur. Please go through Contact Us page to see product categories available in each store.

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